{"id":20462,"date":"2022-12-15T13:16:26","date_gmt":"2022-12-15T12:16:26","guid":{"rendered":"https:\/\/www.dako.de\/?page_id=20462"},"modified":"2025-06-30T14:25:07","modified_gmt":"2025-06-30T12:25:07","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.dako.de\/en\/contact\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20462\" class=\"elementor elementor-20462 elementor-15088\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aaa5a6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aaa5a6a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eeb420c\" data-id=\"eeb420c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da5bbd7 elementor-widget elementor-widget-heading\" data-id=\"da5bbd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b966fe3 elementor-widget elementor-widget-elementskit-heading\" data-id=\"b966fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-text_left   ekit_heading_mobile-text_left\"><h1 class=\"ekit-heading--title elementskit-section-title \">Answer technical questions<\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Whether you have questions about hardware or the use of our software, we will help you quickly, competently and reliably.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-189d6e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"189d6e1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0a6f20\" data-id=\"f0a6f20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-137cc07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"137cc07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-073a6a1\" data-id=\"073a6a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38ce3a8 elementor-widget__width-initial elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"38ce3a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400.jpg\" class=\"attachment-full size-full wp-image-159770\" alt=\"\" srcset=\"https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400.jpg 600w, https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400-300x200.jpg 300w, https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400-24x16.jpg 24w, https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400-36x24.jpg 36w, https:\/\/www.dako.de\/media\/2025\/06\/Cards_Website_Ansprechpartner_Support_600x400-48x32.jpg 48w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong><a style=\"color:#002057\" href=\"tel:+49364122778700\">Phone +49 3641 22778 700<\/a><\/strong><br>Mo\u2013Fr, 07:30am\u20135:30pm <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c035e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"45c035e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Info material, drivers and instructions can be found here:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ab868 elementor-align-left elementor-mobile-align-left elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"d6ab868\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-skew-forward\" href=\"https:\/\/www.dako.de\/en\/info-and-resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Downloads<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f5939e3\" data-id=\"f5939e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63ccd1d elementor-widget__width-auto eael-contact-form-7-button-align-left eael-contact-form-7-button-custom elementor-widget elementor-widget-eael-contact-form-7\" data-id=\"63ccd1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"eael-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"eael-contact-form-7-wrapper\">\n                <div class=\"eael-contact-form eael-contact-form-7 eael-contact-form-63ccd1d eael-custom-radio-checkbox eael-contact-form-align-default\"><div class=\"eael-contact-form-7-heading\"><h3 class=\"eael-contact-form-title eael-contact-form-7-title\">\n                                    Ihre Nachricht ans Team Service &amp; Support\n                                <\/h3><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f26554-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"26554\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/20462#wpcf7-f26554-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"26554\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f26554-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"0b6f36507a\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"document-pdf\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"3277feb6\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"04042026\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Your company*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your first name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Max\" value=\"\" type=\"text\" name=\"your-firstname\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your last name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pattern\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your e-mail address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"beispiel@mail.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your phone number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" placeholder=\"+49 000 000 00\" value=\"\" type=\"tel\" name=\"your-tel\" \/><\/span> <\/label>\n<\/p>\n<p><label> Preferred call-back time <span class=\"wpcf7-form-control-wrap\" data-name=\"dropdown-rueckruf\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"dropdown-rueckruf\"><option value=\"08.00 bis 10.00 Uhr\">08.00 bis 10.00 Uhr<\/option><option value=\"10.00 bis 12.00 Uhr\">10.00 bis 12.00 Uhr<\/option><option value=\"13.00 bis 15.00 Uhr\">13.00 bis 15.00 Uhr<\/option><option value=\"15.00 bis 17.00 Uhr\">15.00 bis 17.00 Uhr<\/option><\/select><\/span><\/label>\n<\/p>\n<p><span id=\"wpcf7-69d0f3eb09a51-wrapper\" class=\"wpcf7-form-control-wrap your-website-wrap\" ><input type=\"hidden\" name=\"your-website-time-start\" value=\"1775301611\"><input type=\"hidden\" name=\"your-website-time-check\" value=\"4\"><label for=\"wpcf7-69d0f3eb09a51-field\" class=\"hp-message\">dieses Feld nicht bearbeiten<\/label><input id=\"wpcf7-69d0f3eb09a51-field\"  placeholder=\"www.your-website.de\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"your-website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"off\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-datenschutz\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to the <a href=\"\/datenschutz\/\" target=\"_blank\">terms of data protection<\/a> (*)<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit now\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Answer technical questions Whether you have questions about hardware or the use of our software, we will help you quickly, competently and reliably. Phone +49 3641 22778 700Mo\u2013Fr, 07:30am\u20135:30pm Info material, drivers and instructions can be found here: Downloads Ihre Nachricht ans Team Service &amp; Support Ihre Nachricht Ihre Firma* Ihr Vorname* Ihr Nachname* Ihre [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":24244,"parent":7604,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-20462","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/pages\/20462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/comments?post=20462"}],"version-history":[{"count":10,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/pages\/20462\/revisions"}],"predecessor-version":[{"id":159819,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/pages\/20462\/revisions\/159819"}],"up":[{"embeddable":true,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/pages\/7604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/media\/24244"}],"wp:attachment":[{"href":"https:\/\/www.dako.de\/en\/wp-json\/wp\/v2\/media?parent=20462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}